Customer Care Representative Associate II - Remote

Overview

The Customer Care Representative Associate II role at Chamberlain Group involves providing support to B2B customers and Sales partners, ensuring a great customer experience through effective communication and order management.

In Short

• Assist B2B customers with product information and order processing.
• Utilize Salesforce to manage customer cases.
• Enter and manage orders in SAP.
• Provide ongoing support to the Sales team.
• Follow up with customers on order status.
• Maintain professional and technical knowledge.
• Comply with health and safety guidelines.
• Participate in team projects as needed.
• Work in a hybrid role with a focus on customer service.
• Contribute to a diverse and inclusive work environment.

Requirements

• High School Diploma; some college preferred.
• 2-3 years of Customer Care or Customer Service experience.
• Experience with SAP and Salesforce Service Cloud.
• Proficiency in Microsoft Outlook.
• Ability to work assigned shifts and additional hours as needed.
• Strong communication and problem-solving skills.
• Commitment to confidentiality and professionalism.
• Willingness to attend educational workshops.
• Ability to contribute to team efforts.
• Open to applicants from diverse backgrounds.

Benefits

• Comprehensive benefits package.
• 401k contribution.
• Participation in a short-term incentive plan.
• Opportunities for professional development.
• Supportive and inclusive work environment.