Customer Experience Associate - Remote

Overview

The Black Tux is dedicated to helping people look their best and feel confident by designing and manufacturing modern formal wear with a perfect fit.

In Short

• Join a team of work-from-home customer experience associates.
• Experience in customer support and retail sales is required.
• Focus on empathetic problem resolution.
• Deep customer centricity is essential.
• Enhance the Customer Experience organization.
• Work with natural fabrics and luxurious materials.
• Collaborate with expert stylists in physical showrooms.
• Utilize an online predictive fit process.
• Be part of an industry-leading customer service team.
• Ensure a perfect fit for every customer.

Requirements

• Experience in customer support.
• Experience in retail sales.
• Strong problem resolution skills.
• Curiosity and service orientation.
• Ability to enhance customer experience.
• Experience in sales and fulfillment.
• Excellent communication skills.
• Ability to work independently.
• Strong interpersonal skills.
• Commitment to customer satisfaction.

Benefits

• Work from home flexibility.
• Opportunity to be part of a dynamic team.
• Engagement with a customer-centric organization.
• Access to modern formal wear products.
• Supportive work environment.
• Professional development opportunities.
• Competitive compensation.
• Employee discounts on products.
• Health and wellness benefits.
• Inclusive company culture.