Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 1 week ago

Overview

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

In Short

  • Join a team of innovators redefining insider risk management.
  • Provide timely, empathetic help as a Customer Support Specialist.
  • Maintain positive customer relations and satisfaction.
  • Provide service via chat and email.
  • Become a product expert with deep understanding of functionality.
  • Evaluate and analyze issues to resolve or escalate tickets.
  • Communicate thoughtfully with technical and non-technical users.
  • Identify trends in support requests for long-term solutions.

Requirements

  • Strong technical support skills.
  • Ability to maintain high customer satisfaction.
  • Excellent communication skills.
  • Problem-solving abilities.
  • Experience in customer service roles.

Benefits

  • Inclusive and flexible work environment.
  • Opportunity to work with cutting-edge technology.
  • Collaborative team culture.
  • Supportive of learning and growth.

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