Customer Support Specialist - Remote

Overview

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

In Short

• Join a team of innovators redefining insider risk management.
• Provide timely, empathetic help as a Customer Support Specialist.
• Maintain positive customer relations and satisfaction.
• Provide service via chat and email.
• Become a product expert with deep understanding of functionality.
• Evaluate and analyze issues to resolve or escalate tickets.
• Communicate thoughtfully with technical and non-technical users.
• Identify trends in support requests for long-term solutions.

Requirements

• Strong technical support skills.
• Ability to maintain high customer satisfaction.
• Excellent communication skills.
• Problem-solving abilities.
• Experience in customer service roles.

Benefits

• Inclusive and flexible work environment.
• Opportunity to work with cutting-edge technology.
• Collaborative team culture.
• Supportive of learning and growth.