Manager of Technical Operations & Customer Enablement - Remote

Overview

The Manager of Technical Operations & Customer Enablement will lead systems and workflows that enhance customer onboarding, support, and compliance operations in a rapidly growing fintech company.

In Short

• Lead systems and workflows for customer onboarding and support.
• Optimize workflows to improve efficiency and customer satisfaction.
• Collaborate with engineering and product teams to implement AI solutions.
• Manage the deployment of Zendesk as the CRM platform.
• Document and standardize support processes and workflows.
• Identify and implement automation tools for repetitive tasks.
• Ensure compliance with operational standards across jurisdictions.
• Work independently and across time zones in a startup environment.
• Drive a culture of enablement through documentation and smart tooling.
• Participate in the continuous improvement of operational processes.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5-8 years in technical operations or business systems within fintech.
• Fluency in Spanish and English; Portuguese is a plus.
• Experience in building customer-facing or internal knowledge bases.
• Strong project management skills and ability to work under pressure.
• Expertise in Zendesk configuration and automation.
• Analytical mindset for process optimization.
• Exceptional problem-solving skills and detail-oriented approach.

Benefits

• Competitive compensation packages including salary and equity options.
• Paid time off and flexible working hours.
• Medical, dental, and vision plans.
• Mental health coverage and professional development stipend.
• Opportunities for volunteering and team events.
• Commitment to diversity and inclusion within the workplace.