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Luxury Travel Consultant - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Luxury Travel Consultant, you will provide personalized travel services to premium cardholders, ensuring exceptional customer satisfaction and engagement.

In Short

  • Consult customers via phone and email in German and English.
  • Handle customer inquiries from quotes to billing for custom trips.
  • Make reservations with airlines, hotels, and travel agencies.
  • Create tailored offers and travel documents, and develop travel plans.
  • Passionately advise and facilitate travel experiences.
  • Actively sell special promotions and exclusive offers.

Requirements

  • Fluent in German and English.
  • Experience in customer service or travel consultancy.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Sales experience is a plus.

Benefits

  • Work with a leading global luxury travel service provider.
  • Opportunity to assist high-profile clients.
  • Flexible working hours.
  • Professional development opportunities.
  • Dynamic team environment.
Ten Group logo

Ten Group

Ten Group is a technology-driven service business on a mission to redefine service excellence and become the most trusted service provider globally. With millions of members accessing services across lifestyle, travel, dining, and entertainment, Ten partners with over fifty clients, including major financial institutions like HSBC and the Royal Bank of Canada. The company operates on a platform-as-a-service model, generating stable, multi-year revenue through technology fees. As the first B Corp listed on the London Stock Exchange, Ten is committed to innovation and growth, leveraging cutting-edge technology, including AI, to enhance member experiences. With a focus on operational efficiency and transformation, Ten fosters a dynamic and inclusive workplace culture that values diversity and supports employee development.

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