Bilingual Concierge (Night Shift) - Remote Work

Overview

Join a global company with 20 locations and showcase your unique skills in a bilingual concierge role, providing personalized services to affluent clients.

In Short

• Provide concierge services to affluent clients via phone and chat.
• Assist with reservations for restaurants, golf courses, and travel recommendations.
• Conduct research to fulfill client requests.
• Offer alternative solutions when requests cannot be met.
• Participate in a 4-week training program for new hires.
• Learn about company philosophy and service basics during training.
• Receive training on internal systems and customer interaction etiquette.
• Work in a remote environment.
• Engage with clients to ensure high-quality service.
• Utilize Japanese hospitality principles in service delivery.

Requirements

• Bilingual in Japanese and English.
• Strong communication skills.
• Ability to conduct research and provide personalized recommendations.
• Customer service experience is a plus.
• Willingness to work night shifts.
• Ability to handle multiple requests efficiently.
• Familiarity with hospitality services.
• Positive attitude and professional demeanor.
• Adaptability to client needs.
• Team player with a focus on client satisfaction.

Benefits

• Comprehensive training provided.
• Work from home flexibility.
• Opportunity to work in a global company.
• Engage with a diverse clientele.
• Develop skills in customer service and hospitality.
• Supportive work environment.
• Potential for career advancement.
• Access to company resources and tools.
• Networking opportunities within the industry.
• Work-life balance with remote work options.