Logistics and CRM Support Specialist - Remote

Overview

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a group of highly-skilled professionals to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

In Short

• Tracking shipments using logistic company/couriers online tracking tools.
• Keeping customer/sales rep updated with delivery date, including changes.
• Ensuring that deliveries are complete and in time for planned installation dates.
• Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order.
• Submitting relevant 3PP requests in the proscribed tool and format.
• CRM Database maintenance & support.
• Cleaning old/incorrect data in the CRM during off-peak hours.
• Performing other country/region specific non-standard admin tasks.

Requirements

• Strong communication skills.
• Experience in logistics or customer service.
• Familiarity with CRM systems.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Benefits

• Great work environment.
• Opportunities for professional growth.
• Work with a leading company in life sciences.
• Competitive salary and benefits.