Inside Account Specialist - Entry Level Sales - Remote

Overview

The Inside Account Specialist at TechSmith is responsible for managing customer inquiries and providing pre- and post-sales support using a consultative approach to ensure customer satisfaction.

In Short

• Entry-level position with flexible work options (on-site, hybrid, or remote).
• Manage day-to-day customer and reseller inquiries.
• Utilize a consultative sales approach to identify customer needs.
• Communicate effectively through various channels (video, phone, email).
• Document and maintain account activity records in CRM.
• Meet and exceed assigned individual and team targets.
• Work collaboratively with team members.
• Assist customers with purchasing processes and account inquiries.
• Provide support to software distributors and resellers.
• Continuous learning and adaptation to new challenges.

Requirements

• High school diploma or equivalent.
• Previous sales or customer service experience.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work in a team and be self-motivated.
• Interest in technology and proficiency with software applications.
• Strong critical thinking skills.
• Must be authorized to work in the US without visa sponsorship.

Benefits

• Competitive pay and performance bonuses.
• Employer-paid health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Tuition assistance and student loan repayment support.
• Generous PTO and paid parental leave.
• Employee assistance programs and life insurance.
• Company-sponsored events and activities.
• Flexible work styles.