Customer Account Executive - Remote

Overview

TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion. You will thrive in a fast-paced, high-growth environment, skillfully navigating complex customer needs, negotiating commercial outcomes, and consistently delivering value for both customers and the business. The ideal candidate brings a sales-first mindset, proven ability to generate opportunities within existing accounts, and deep experience in ITSM, ESM, PPM, iPaaS, or related workflow technology solutions.

In Short

• Own and manage a book of existing customers, driving account expansion, and long-term growth.
• Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships.
• Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts.
• Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions.
• Proactively engage customers to uncover needs for consulting, implementation, and professional services.
• Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities.
• Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.

Requirements

• Associate degree required; bachelor’s degree preferred.
• 3–5+ years of quota-carrying SaaS sales experience with expansion or account management focus.
• Highly preferred: Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology markets.
• Proven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizations.
• Experience using Salesforce to manage pipeline, forecast revenue, and track customer engagement.
• Excellent active listening, critical thinking, and objection-handling skills.
• Exceptional time management and organizational abilities.
• Team-oriented with a proven ability to collaborate across sales, solutions, and services teams.
• Ability to travel multiple times per year.

Benefits

• Competitive compensation that reflects employees’ skills and contributions.
• Comprehensive health insurance plans.
• Wellness programs that promote physical and mental well-being.
• Traditional and Roth 401(k) savings options with company match.
• Remote-first with flexible working hours.
• Prioritized work-life balance, with 15 observed days off in addition to PTO.
• Family-friendly policies including paid parental leave.
• Paid life insurance, short-term, and long-term disability insurance.
• Regular acknowledgement of achievements with recognition programs.
• Counseling services and resources for personal and professional challenges.
• Transparent communication about company goals, strategy, and performance.
• Regular feedback sessions and performance reviews.
• Anti-bias and anti-harassment training programs.
• Trust and autonomy in decision-making within your role.
• Work environment that encourages you to be your authentic self.
• Flat management structure with approachable leaders who want to hear your feedback.
• Backed by two private equity firms that invest in high-growth private companies across North America.