Store Supervisor - Remote

Overview

The Store Supervisor is responsible for supervising day-to-day team activities to ensure operational excellence and compliance with policies and procedures, driving customer relationships and sales objectives.

In Short

• Supervises store operations and team activities.
• Ensures compliance with banking regulations and policies.
• Drives customer service and sales objectives.
• Leads and develops a team to enhance customer experiences.
• Handles customer escalations and complex transactions.
• Engages in sales activities to deepen customer relationships.
• Maintains cash handling and vault management standards.
• Coaches team members on service delivery and product knowledge.
• Participates in performance management and team development.
• Supports operational excellence and process improvements.

Requirements

• High School Diploma or GED required; undergraduate degree preferred.
• 2+ years of customer service or sales experience.
• Previous supervisory experience preferred.
• Strong organizational and communication skills.
• Proficient in Microsoft Office applications.
• Ability to manage multiple tasks in a fast-paced environment.
• Notary License preferred.
• Understanding of financial products and services.
• Ability to lead and coach a team.
• Sound judgment and problem-solving skills.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation and holidays.
• Career development opportunities.
• Access to training and onboarding programs.
• Discounts on banking products.
• Support for professional growth and mentorship.
• Commitment to diversity and inclusion.
• Community engagement initiatives.