Remote Customer Service Representative

Overview

As a Customer Service Representative at Mr. Electric, you will be the first point of contact for customers, shaping their perception of our services.

In Short

• Answer customer calls and schedule jobs based on their needs.
• Assign and direct electricians to customer locations.
• Follow up with customers about unsold work and address their concerns.
• Convert inbound leads into scheduled jobs through calls, texts, and emails.
• Assist with general office tasks including purchase orders and invoices.
• Work 40 hours per week dedicated to Mr. Electric.
• Ensure high customer satisfaction through excellent service.
• Be prompt and detailed in booking calls.
• Build new relationships with customers.
• Welcome feedback and strive to improve skills.

Requirements

• Positive attitude and enjoyment in working with people.
• Detail-oriented with strong communication skills.
• Professional demeanor in all interactions.
• Comfortable with data entry and technology.
• Ability to handle customer inquiries effectively.
• Willingness to learn and adapt.

Benefits

• Opportunity to contribute to business growth.
• Work in a supportive team environment.
• Gain valuable customer service experience.
• Flexible work schedule.
• Potential for career advancement.