IT Assistant - Remote

Overview

The IT Assistant will support IT infrastructure across multiple senior care facilities, providing technical support and maintaining system integrity.

In Short

• Provide on-site and remote technical support to staff at multiple facilities
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure computers, printers, and peripheral devices
• Support installation and maintenance of software applications
• Manage user accounts, passwords, and security permissions
• Maintain and document IT processes and configurations
• Perform regular data backups and assist in recovery procedures
• Assist in configuring and supporting firewalls and network systems
• Monitor and respond to IT helpdesk tickets
• Ensure compliance with IT security protocols

Requirements

• Familiarity with various operating systems (Windows, macOS)
• Basic knowledge of network protocols and VPN setup
• Strong troubleshooting and problem-solving skills
• Excellent communication skills
• Attention to detail and multitasking ability

Benefits

• Dynamic work environment
• Opportunity to work in various senior care facilities
• Gain experience in IT support and management
• Flexible working hours
• Part-time position with potential for growth