Senior Support Technician - Remote

Overview

As a Senior Support Technician at Sylogist, you will be responsible for providing exceptional technical support to customers, troubleshooting complex issues, and ensuring a seamless user experience while using Sylogist solutions.

In Short

• Serve as a key point of contact for customer inquiries.
• Provide expert-level support for finance-related system functionalities.
• Troubleshoot complex system issues independently.
• Assist customers with system configurations and best practices.
• Document bugs and collaborate on product improvements.
• Maintain high customer satisfaction through proactive communication.
• Provide guidance and training on system functionalities.
• Track support cases in Zendesk or other systems.
• Work closely with cross-functional teams.
• Contribute to knowledge base articles and training materials.

Requirements

• 2+ years in a technical support role with Microsoft Business Central.
• Strong accounting knowledge, including payroll and financial reporting.
• Experience troubleshooting ERP systems.
• Proven ability to work independently and resolve issues.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with ticketing systems.
• Ability to prioritize and multitask effectively.
• Strong collaboration skills.

Benefits

• A company where you can make a meaningful impact.
• A healthy work-life balance.
• Benefits that cover health, wealth, and wellness.