Senior Commercial Analyst - Remote

Overview

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

In Short

• Develop and maintain comprehensive customer success reports and dashboards.
• Support customer success forecasting, budget, and planning activities.
• Provide actionable insights into customer portfolio performance.
• Collaborate with product, engineering, marketing, finance, and sales teams.
• Lead and participate in strategic projects aimed at improving customer retention.
• Act as a product owner of the customer success platform.
• Implement and manage systems that enhance customer success operations.
• Identify bottlenecks and opportunities for improvement in customer-facing processes.
• Analyze customer feedback to drive retention and advocacy.

Requirements

• Bachelor’s degree in Engineering, Business, Finance, or a related field.
• 3-5 years of experience in strategy consulting or high-growth startup environment.
• Exceptional analytical skills with the ability to interpret complex data.
• Experience in managing multiple projects in a fast-paced environment.
• Strong organizational skills for efficient decision-making.
• Capable of building strong relationships with cross-functional partners.
• Strong communication and presentation skills.
• High proficiency in spoken and written English.

Benefits

• A stimulating, fast-paced environment with room for creativity.
• Career development and growth with a competitive salary.
• Opportunity to work with a talented team on innovative solutions.
• Flexible environment with remote work options and unlimited vacation.
• Access to health and well-being programs.