Customer Experience Specialist - Remote

Overview

Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.

In Short

• Establish yourself as an expert and communicator of Swish’s products and services
• Manage day-to-day inbound client inquiries over Slack, email and video conferencing
• Identify customer pain points and proactively reach out with solutions for clients
• Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.

Requirements

• Bachelor’s Degree in Business, Data Analytics, Sports, or a similar fields
• 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company.
• Strong written and verbal communications/presentation skills
• Ability to comprehend client inquiries and convey solutions on the fly
• Understanding of sports betting and fluency in sports betting odds
• Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
• Results driven work ethic – focused on improving processes and results
• Availability to work flexible schedules, including nights, weekends and/or holidays

Benefits

• Equal Opportunity Employer
• Consideration without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, genetic, military, veteran status, marital status, or any other characteristic protected by law.
• Position responsibilities are not limited to the responsibilities outlined above and are subject to change.
• May require successful completion of background and reference checks.