Application Analyst - SQL Required - Remote

Overview

The Application Analyst will provide essential second-level technical support to internal stakeholders and third-party engineers regarding Thomson Reuters products, ensuring high-quality support and customer satisfaction.

In Short

• Provide second-level technical support for Thomson Reuters products.
• Interface with product support and development groups.
• Perform customer site maintenance and break-fix activities.
• Maintain accurate documentation for customer installations.
• Deliver technical training to support teams and engineers.
• Resolve complex technical issues effectively.
• Participate in ongoing learning and training.
• Collaborate with internal teams and external partners.
• Escalate major issues affecting customer satisfaction.
• Utilize diagnostic tools for problem resolution.

Requirements

• Proven experience in technical support.
• Proficient in SQL.
• 2+ years of experience in a technical support role.
• Experience with customer site break-fix activities.
• Ability to reproduce customer-reported issues.
• Technical degree or relevant certification preferred.
• Familiarity with IT service management principles.
• Strong communication skills.
• Detail-oriented with documentation skills.
• Ability to provide training to diverse audiences.

Benefits

• Flexible work arrangements including remote work.
• Career development and growth opportunities.
• Comprehensive benefits package including health and wellness programs.
• Paid volunteer days and social impact initiatives.
• Support for work-life balance and personal responsibilities.
• Access to mental health resources and wellness apps.
• Competitive vacation and paid time off.
• Retirement savings plan with company match.
• Tuition reimbursement and professional development resources.
• Inclusive workplace culture promoting diversity and belonging.