Service Delivery Director, Insurance Vertical - Remote

Overview

Sutherland is seeking a dynamic and strategic-thinking leader to join us as a Service Delivery Director overseeing one of our growing global Insurance programs. We are a group of forward-thinking individuals focused on digital transformation.

In Short

• Impact the Bottom Line: Produce effective strategies based on data analysis.
• Build the Company: Partner with divisions to improve performance.
• Define Sutherland’s Reputation: Oversee service quality to guarantee customer satisfaction.
• Take the lead: Perform strategic analysis to address client needs.
• Improve the Company: Recommend enhancements to processes.
• Strengthen Relationships: Maintain communication with clients and team members.
• Drive Sutherland Forward: Oversee quality improvement initiatives.

Requirements

• 8+ years of BPO/Business Transformation leadership experience.
• Insurance P&C experience preferred; open to candidates from other financial services.
• 8+ years managing customer support, near/offshore experience is a plus.
• Oversight of at least 250+ headcount preferred.
• Executive presence for communication and presentation.
• Open to traveling once or twice per quarter.
• Creativity and resourcefulness in problem-solving.
• Strong interpersonal and problem-solving skills.
• Ability to develop trust and rapport with team members.
• Demonstrated leadership skills for performance improvement.

Benefits

• Confidentiality of employee information according to EEO guidelines.