Medical Customer Service Representative - Remote

Overview

As a Medical Supply Customer Service Representative, you will be answering inbound calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.

In Short

• Answer inbound calls from patients.
• Assist in the ordering process for medical supplies.
• Manage complaints and troubleshoot issues.
• Provide general information about products.
• Maintain patient records and update account information.
• Recommend additional products when necessary.
• Work in a remote setting.
• Full-time position with day shifts.
• Pay range from $20.00 to $28.00 per hour.
• Bilingual English/Spanish preferred.

Requirements

• 3 years of call center experience.
• Excellent communication skills.
• Strong data entry and typing skills.
• Ability to handle stressful situations.
• Customer focus and adaptability.
• Ability to multi-task and manage time effectively.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance