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Customer Support Consultant (Fluent in German & English, Golf Enthusiast) - Remote

Posted 7 hours ago
Customer Service
Full Time
Brazil

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

  • Providing exceptional customer and technical support via calls, emails, and chats
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

Requirements

  • Excellent German (C1 for both spoken and written) and English B2
  • Experience in customer support is a must
  • Interest in golf
  • Knowledge of golf rules and golf equipment
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

  • Fixed schedule: Monday to Friday, 5 AM–1 PM, GMT-3
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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