Customer Support Consultant (Fluent in German & English) - Remote

Overview

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Contact submitted leads to confirm their interest
• Forward qualified inquiries to appropriate retailers
• Update and categorize leads in the system
• Work securely with customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Fluent in German and English (C1 level)
• Previous experience in Customer Service or Marketing
• Strong administrative and organizational skills
• Opportunity to work fully remotely

Requirements

• Fluent German and English (C1 written and spoken)
• Previous experience in Customer Service or Marketing
• Hands-on experience with lead follow-up
• Attention to detail
• Strong organizational skills
• Positive and responsible attitude
• Personal laptop/computer with minimum 8GB RAM
• Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
• Experience with luxury brands is a plus

Benefits

• Fixed schedule: 5 days per week, 4 PM – 12 AM CET
• Remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training
• Work-life balance
• Responsive management interested in your growth
• Conditions for self-development