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Customer Support Consultant (Fluent in French & English) - Remote

Posted Yesterday
Customer Service
Full Time
Morocco

Overview

Join our Customer Support Consultant team and thrive in a multicultural environment while working from home. This role offers the opportunity to master new skills and achieve challenging goals.

In Short

  • Respond to customer inquiries via emails, calls, and chats
  • Build positive relationships with customers
  • Meet team KPIs
  • Stay updated with technology
  • Handle sensitive customer information securely
  • Apply customer happiness practices
  • Communicate with developers and other departments

Requirements

  • Fluent in French and English (C1-C2)
  • At least 1 year of customer support experience
  • Strong analytical and research skills
  • Positive and proactive attitude
  • Personal laptop with at least 8Gb RAM and stable internet connection

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Supportive management
  • Opportunities for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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