Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for managing customer inquiries and ensuring satisfaction through effective communication and problem-solving.

In Short

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Requirements

• Strong communication skills.
• Ability to handle complaints and provide solutions.
• Experience in customer service is a plus.
• Proficient in using customer service tools and software.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Supportive team environment.
• Training and development opportunities.