Client Success Manager - Remote

Overview

The Client Success Manager will be the primary point of contact for clients, ensuring they receive outstanding support and guidance from day one, while managing onboarding, client check-ins, and reporting.

In Short

• Conduct onboarding calls and oversee setup for new clients.
• Lead bi-weekly calls to address client needs and maintain relationships.
• Prepare and deliver monthly reports showcasing results and insights.
• Respond promptly to client communications via Slack.
• Manage community messages and handle downsell offers.
• Exceptional communication skills in English are required.
• Highly organized with the ability to manage multiple interactions.
• Quick to learn and adaptable to a dynamic environment.
• Professional demeanor with strong interpersonal skills.
• Proactive communicator who translates client feedback into actionable insights.

Requirements

• Fluent in English with clear communication skills.
• Organized and available during US time zones.
• Growth and learning attitude.
• Interpersonal and presentation skills.
• Ability to handle difficult situations with professionalism.

Benefits

• Opportunity to work with high-caliber clients.
• Dynamic and fast-paced work environment.
• Training provided to excel in the role.
• Chance to build strong client relationships.
• Engagement in roleplays and challenging scenarios for growth.