Reputation & Community Engagement Specialist - Remote

Overview

As a Reputation & Community Engagement Specialist at Super.com, you will manage and enhance the company's reputation across various online platforms, ensuring a consistent and authentic brand voice while engaging with customers.

In Short

• Own reputation and community management across social channels and public forums.
• Respond to reviews and mentions quickly and effectively.
• Shape narratives and build credibility assets.
• Collaborate with Customer Success, Marketing, and Product teams.
• Engage authentically in communities like Reddit and Facebook.
• Oversee agent responses on public review sites.
• Measure review handling efficiency and effectiveness.
• Lead campaigns showcasing positive reviews.
• Consolidate community data into actionable insights.
• Track sentiment and engagement trends.

Requirements

• 2–4 years of experience in community moderation or online reputation management.
• Strong familiarity with Trustpilot, App/Play Stores, and social media.
• Proven expertise in Reddit and its community dynamics.
• Excellent written communication skills.
• Data-driven mindset for tracking and reporting insights.

Benefits

• Opportunity for career growth and impact.
• Investment in employee learning and development.
• Supportive and dynamic work environment.
• Focus on employee well-being and work-life balance.