Associate Director, Claims-Stop Loss - Remote

Overview

The Associate Director of Claims, Stop Loss at Sun Life will lead the multi-site claims organization, focusing on improving efficiencies and enhancing client experience in the Stop Loss product line.

In Short

• Lead claims operations for Stop Loss products.
• Improve efficiencies and client experience.
• Manage claims staff and oversee performance.
• Implement process improvements for claims adjudication.
• Ensure compliance with audit and regulatory standards.
• Drive automation and collaboration across departments.
• Analyze claims trends for product development.
• Provide strategic leadership and coaching.
• Monitor inventory to meet metrics and OKRs.
• Resolve escalated client issues effectively.

Requirements

• Bachelor's degree or equivalent experience.
• 7+ years of Stop Loss claims knowledge.
• 6-10 years of relevant experience with management skills.
• Strong communication and interpersonal abilities.
• Proficiency in MS Office and claims software.
• Experience in project management methodologies.
• Ability to interpret policy language effectively.
• Strong leadership and team-building skills.
• Ability to work with diverse teams.
• Commitment to client service excellence.

Benefits

• Generous vacation and sick time.
• Market-leading paid family and parental leave.
• Partially-paid sabbatical program.
• Medical plans and company-paid life insurance.
• 401(k) plan with employer-paid match.
• Flexible work environment.
• Inclusive company culture.
• Wellness programs for mental, physical, and financial health.
• Recognition as a top employer.
• Commitment to diversity and inclusion.