Managing Associate Director of Student Financial Services - Remote

Overview

This position will assist with the day-to-day management of the Office of Financial Services, and reports to the Assistant VP for Student Financial Services. The Managing Associate Director assists in the execution of the financial aid program designed to assist students and families with their investment in a Suffolk education. The Managing Associate Director also collaborates with both the undergraduate and graduate directors of student financial services to ensure the policies and practices in financial aid will create outstanding customer service moments for current and prospective Suffolk students and families. The Managing Associate Director will work to eliminate barriers that students may face and create efficient, service friendly ideas and for the benefit of students.

In Short

• Manage day-to-day operations of the Office of Financial Services.
• Assist in executing financial aid programs for students.
• Collaborate with directors to enhance customer service.
• Review financial aid applications and manage student caseloads.
• Counsel students and parents on financial aid options.
• Prepare and deliver presentations for educational events.
• Supervise financial aid counselors and create a welcoming environment.
• Implement financial aid awarding strategies and policies.
• Participate in financial aid appeals reviews.
• Support diversity, equity, and inclusion initiatives.

Requirements

• Bachelor’s degree required.
• Proficiency in Microsoft Word and Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage deadlines and attention to detail.
• Minimum of five years of experience in financial aid.
• Experience working with diverse populations.
• Commitment to diversity, equity, and inclusion goals.

Benefits

• Flexible hybrid remote schedule.
• Opportunity to impact student financial services.
• Work in a collaborative environment.
• Engagement with diverse student populations.
• Professional development opportunities.