Customer Service Representative - Remote

Overview

As a Stryker Customer Service Representative, you will provide exceptional customer service through various channels while maintaining high standards of integrity and responsiveness.

In Short

• Work remotely from Monday to Friday, 8:00am-4:30pm EST.
• Provide phone and email support for sales and healthcare inquiries.
• Handle order entry, status verification, and processing returns.
• Maintain accurate records in accordance with company specifications.
• Participate in continuous improvement activities.
• Demonstrate flexibility in a fast-paced environment.
• Support beyond standard hours as needed.
• Requires at least 2 years of customer service experience.
• Preferred experience with ERP systems like SAP and Salesforce.
• Bonus eligible with benefits included.

Requirements

• High School diploma or GED equivalent.
• 2+ years of direct customer service or call center experience.
• Ability to work flexible hours as needed.
• Preferred: Associate's or Bachelor's degree.
• 1+ year of full-cycle order entry experience preferred.
• Experience with ERP systems: SAP, GHX, EDI, Salesforce, Genesys, Power BI.

Benefits

• Competitive salary range of $20.08 - $32.87 per hour.
• Bonus eligibility.
• Comprehensive benefits package.
• Opportunity to work with a leading medical technology company.
• Flexible remote work options.
• Supportive work environment focused on continuous improvement.