Vendor Manager - Remote

Overview

The Vendor Manager at Stripe will lead outsourced support operations, ensuring a world-class user experience by managing vendor relationships and performance.

In Short

• Oversee vendor operations for user support across various channels.
• Build and maintain relationships with key partners and stakeholders.
• Manage vendor contracts, staffing, and performance metrics.
• Conduct business reviews to improve vendor performance.
• Implement optimal workflow and workforce management practices.
• Act as a bridge between external vendors and internal teams.
• Promote Stripe's values and user-centric philosophy.

Requirements

• 5+ years of vendor management experience in a BPO environment.
• Experience leading technical customer support teams.
• Excellent communication skills.
• Strong operational background with data-driven decision making.
• Ability to manage complex operational projects.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a mission-driven company that supports global expansion.
• Collaborate with cross-functional teams.