Client Success Manager - Storage Division - Remote

Overview

The Client Success Manager (CSM) within Storable’s Storage division plays a crucial role in ensuring clients achieve measurable success with self-storage solutions through strategic guidance and relationship management.

In Short

• Manage a portfolio of clients in the self-storage industry.
• Drive adoption, retention, and growth of Storable’s solutions.
• Conduct Business Reviews to assess ROI and align strategies.
• Identify upsell and cross-sell opportunities based on client needs.
• Monitor client metrics and address risks proactively.
• Act as a liaison between clients and internal teams.
• Utilize Client Success platforms and CRM tools for engagement tracking.
• Mentor junior team members and contribute to process improvements.
• Represent Storable at industry events and advisory boards.
• Work in a fully distributed company environment.

Requirements

• Strong relationship management and engagement skills.
• Experience with Client Success platforms and CRM tools.
• Excellent communication and presentation skills.
• Able to analyze client data and develop strategic plans.
• Proven problem-solving abilities in consultative settings.
• 2-10 years of experience in Client Success or Account Management.
• Ability to manage multiple accounts effectively.
• Experience in mentoring or leading teams is a plus.

Benefits

• Generous health coverage for employees and families.
• 401(k) match with immediate vesting.
• Flexible vacation policy.
• Volunteer Time Off and community service opportunities.
• Access to mental well-being resources.
• Fully paid parental leave.
• Home office stipend and sign-on bonus.
• Financial expert access for informed decision-making.
• Direct Student Loan Payment Program.