Mid-level BI Analyst - Remote

Overview

The Mid-level BI Analyst will build indicators to measure customer experience and analyze their performance to identify opportunities and resolve issues.

In Short

• Construct indicators to measure customer experience.
• Analyze performance to identify improvement opportunities.
• Responsible for result verification and incentive processes.
• Define goals and maintain dashboards.
• Collaborate with the Planning and Control team.
• Work in a remote environment.
• Utilize Looker Studio and SQL for data analysis.
• Engage in continuous improvement and data-driven decision-making.
• Participate in a team-oriented culture focused on customer impact.
• Follow a structured work schedule (5x2, Monday to Friday).

Requirements

• Knowledge of Looker Studio.
• Proficiency in SQL.
• Strong organizational skills and priority management.
• Excellent oral and written communication.
• Strong analytical skills for data interpretation.
• Curiosity to understand the underlying reasons behind data trends.
• Previous experience in BI or operations is a plus.
• Experience with agile methodologies is advantageous.

Benefits

• Health and dental plan.
• Access to a digital health service.
• Meal and/or food vouchers.
• Gympass membership.
• Childcare assistance for children up to 5 years old.
• Life insurance.
• Remote work setup assistance.
• Fixed salary plus performance-based bonuses.
• Education benefits for self-development.