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Lab Assistant - Technical Support - Remote

Posted 3 weeks ago
All others
Part Time
USA
$22.00/hour

Overview

The Lab Assistant staff provide essential technical assistance to students and faculty, offering guidance in troubleshooting software-related challenges and ensuring a seamless learning experience.

In Short

  • Serve as the first line of support for lab-related technical difficulties.
  • Maintain the integrity of lab environments and improve resources.
  • Deliver exceptional customer service to students and faculty.
  • Troubleshoot software installation and usage issues.
  • Respond to complex technical concerns and escalate unresolved issues.
  • Perform regular quality assurance checks of virtual lab environments.
  • Identify and report errors in lab documentation.
  • Provide technical expertise for new technology implementation.

Requirements

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • 1-2 years of similar work experience in technical support.
  • Experience troubleshooting software installation and usage issues.
  • Familiarity with ticket management systems (Salesforce).
  • Ability to document technical issues clearly.
  • Problem-solving mindset with attention to detail.

Benefits

  • Eligible for sick and safe leave.
  • Access to health care and insurance options.
  • Supplemental retirement plans available.
  • Hiring rate of $22.00/hour.
Stateside logo

Stateside

The University of Maryland Global Campus (UMGC) is a mission-driven institution dedicated to serving adult learners through flexible and accessible education. With a commitment to 'Students First,' UMGC offers a wide range of academic programs and is particularly focused on supporting military personnel and their families. Established in 1947, UMGC has evolved into a global, 24-hour institution that caters to the needs of its diverse student body, which includes a significant number of working adults and minority students. The university values the contributions of scholar-practitioners as faculty members, aiming to foster student success through engaging and collaborative learning experiences.

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