Accounting Associate II - Unemployment Tax Associate - Remote

Overview

The Maine Department of Labor is seeking an Unemployment Tax Associate who has a keen eye for detail and a passion for customer service. This position offers a flexible hybrid work schedule, combining remote and in-office work.

In Short

• Provide customer service to employers regarding Unemployment Tax policies.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports as necessary.
• Reconcile tax and wage reports that are out of balance.
• Make liability determinations using established criteria.
• Uphold ethical standards and confidentiality.
• Assist employers with reporting and compliance requirements.
• Conduct research and analysis to reach conclusions.
• Manage cases and track documents for follow-up actions.
• Adapt to changing priorities in tasks.

Requirements

• Entry-level to intermediate experience in office and administrative support.
• Competency in conducting research and compiling data.
• Strong communication skills, both verbal and written.
• Ability to manage time effectively and stay organized.
• Demonstrated analytical skills.
• Patience in dealing with frustrated customers.
• Integrity in handling sensitive financial information.
• Detail-oriented approach to work.
• Ability to shift tasks as priorities change.
• Experience in customer assistance.

Benefits

• 13 paid holidays and 12 days of sick leave annually.
• 3+ weeks of vacation leave annually, increasing with service.
• Health insurance coverage with significant employer contribution.
• 100% of employee-only dental premiums paid by the state.
• Retirement plan contributions by the state.
• Support for employee health and wellness.
• Flexible work schedule.
• Inclusive work environment.
• Opportunities for professional growth and skill refinement.
• Reasonable accommodations for individuals with disabilities.