Customer Service Team Member - Full & Part Time - Remote

Overview

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.

In Short

• Provide exceptional customer service via phone, email, live chat, and social media.
• Show ownership and accountability for offering solutions that help and benefit our customers.
• Maintain high service standards and continually improve the service to our customers.
• Respond to customer complaints and escalate issues as necessary.
• Support continuous improvement ethos within the contact centre.
• Actively seek to improve processes and workflows.
• Work well within a dynamic team environment.
• Flexible working hours including days, evenings, and overnights.
• 6-week training program to develop necessary skills.
• Opportunity to work in a hybrid model (60% office, 40% home).

Requirements

• Passion for customer service.
• Ability to handle a variety of customer queries.
• Strong communication skills.
• Team player with a collaborative attitude.
• Willingness to learn and adapt.
• Experience in customer service is a plus but not required.
• Availability for flexible shifts.
• Commitment to the 6-week training program.
• Ability to work in a fast-paced environment.
• Proficiency in using digital communication tools.

Benefits

• Competitive starting salary of £26,500.
• Hybrid working model for improved work-life balance.
• Regular feedback to enhance service quality.
• Opportunity to own interesting projects from day one.
• Supportive team environment.
• Training program to equip you with necessary skills.
• Flexible shift options to suit your lifestyle.
• Commitment to a healthy work-life balance.
• Open contact centre 365 days a year.
• Chance to be part of a revolutionary banking experience.