Customer Service Representative (m/f/d) in Full and Part Time - Remote

Overview

The Finanzen.net Group is an innovative FinTech company that supports private and professional investors in their investment decisions.

In Short

• Customer service is the face of finanzen.net zero.
• Support customers and prospects across all communication channels during service hours.
• Assist existing customers with questions about securities transactions and other topics.
• Identify application issues and propose improvements to the platform.
• Communicate with our account and depot managing bank to clarify customer concerns.
• Actively shape the work environment in a dynamic, fast-changing workplace.

Requirements

• Completed banking training or comparable qualification.
• High level of diligence and an independent, structured working style.
• Very good expression in spoken and written German.
• Interest in stock market topics and initial experience in the stock market.
• First professional experience in customer support is desirable.

Benefits

• Flexible working hours and extensive mobile office options.
• Participation in seminars and training, attendance at conferences.
• Regular team events and outings.
• Free drinks and fruits, participation in B2Run, gym discounts.
• Additional benefits like company pension scheme and public transport subsidies.