Customer Service Representative - Full-Time - Remote

Overview

The Customer Service Representative is the first point of contact for customers, ensuring excellent support and resolution of inquiries while actively supporting internal operational processes.

In Short

• Handle customer inquiries via email, chat, and phone.
• Resolve support cases and ensure high customer satisfaction.
• Proactively support internal teams (Sales, Trainers) in operational processes.
• Manage and optimize tools like Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook.
• Maintain and organize projects in Asana.
• Create process documentation and FAQs for internal workflows.

Requirements

• Initial experience in Customer Service or a similar position.
• Proficient in digital tools, especially Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook.
• Mandatory use of Asana as a project management tool (experience is not required).
• Strong communication and problem-solving skills.
• Structured and independent working style.
• Fluent in German, good English skills are a plus.

Benefits

• A motivated team with flat hierarchies and short decision-making processes.
• Flexible working hours and 100% remote work.
• Opportunities for further training in Customer Experience and process management.
• Modern working environment and the latest digital tools.
• Attractive salary package with development perspectives.