Account Coordinator - Remote

Overview

The Account Coordinator is responsible for managing client inquiries, maintaining business relationships, and providing administrative support to the account manager while ensuring effective service delivery.

In Short

• Aid in answering requests from clients, vendors, and the technical team.
• Document business relationships with third parties and partners.
• Collaborate with internal departments to ensure client satisfaction.
• Provide administrative support including report assembly and data collection.
• Deliver timely and professional assistance to customers.
• Handle multiple projects/tasks simultaneously.
• Possess excellent organizational and priority-setting skills.
• Demonstrate creative problem-solving abilities.
• Communicate effectively in written and oral forms.
• Technical knowledge is considered a benefit.

Requirements

• Customer service experience.
• Excellent organizational skills.
• Ability to work collaboratively in a team environment.
• Strong problem resolution abilities.
• Ability to manage multiple projects and deadlines.
• Excellent written and oral communication skills.
• Ability to influence without authority.
• Understanding of services and products.
• Some technical knowledge.

Benefits

• Remote work setup.
• Company laptop provided.
• HMO coverage on Day 11.
• FREE HMO dependent after 6 months.
• Additional paid time off.
• Unused leave conversion.
• Attendance bonus.
• Annual bonus.
• Monthly prizes and bonuses.
• Up to 30K referral bonus.