Break-fix Engineer - Remote

Overview

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients.

In Short

• Work as a coordinator on the Break-Fix team.
• Review the assigned ticket to identify how the Break-Fix team can assist in resolution.
• Review all the open tickets to identify any other issues that can be solved with the same dispatch.
• Create a BAP/Platform One Order following the UBF process.
• Generate a work order and submit to the contractor pool.
• Adjust the urgency, description, and pricing of each work order to ensure prompt acceptance and technician assignment.
• Coordinate with on-site and remote technical resources to resolve issues efficiently.
• Communicate scheduling and technical updates to residents, property staff, and stakeholders.
• Collaborate with on-site resources to ensure proper ticket documentation and resolution.
• Follow up with on-site resources to confirm attendance and resolution.

Requirements

• Experience in technical support.
• Strong problem-solving skills.
• Ability to work in a team environment.
• Excellent communication skills.

Benefits

• Opportunity to work remotely.
• Collaborative team environment.
• Professional development opportunities.