Break-fix Engineer - Remote

Overview

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

In Short

• Work as a coordinator on the Break-Fix team
• Review the assigned ticket to identify how the Break-Fix team can assist in resolution
• Review all the open tickets to identify any other issues that can be solved with the same dispatch
• Create a BAP/Platform One Order following the UBF process
• Generate a work order and submit to the contractor pool
• Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
• Call technicians to confirm he/she has the skills and tools required
• Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
• Communicate scheduling updates to both residents, property staff and contractors
• Follow up with on-site resources to confirm attendance and resolution

Requirements

• Experience in technical support
• Strong problem-solving skills
• Ability to manage multiple tickets
• Excellent communication skills
• Familiarity with scheduling tools

Benefits

• Work from home flexibility
• Collaborative team environment
• Opportunities for professional growth