Break-Fix Engineer - Remote

Overview

Staff4Me is looking for a skilled Break-Fix Engineer to join our team. This role focuses on diagnosing and repairing hardware and software issues for a variety of devices, ensuring smooth operations and minimal downtime for our clients. The ideal candidate will have a strong troubleshooting background and the ability to work independently or collaboratively as part of a technical team.

In Short

• Diagnose and troubleshoot hardware and software issues across various devices including PCs, laptops, printers, and servers.
• Perform repairs and replacements of faulty components, ensuring timely and effective solutions.
• Maintain accurate documentation of all service requests, repairs, and maintenance performed.
• Provide outstanding customer service and technical support to clients, addressing inquiries and concerns promptly.
• Collaborate with other IT team members to implement preventative maintenance strategies and improve overall service efficiency.
• Keep up to date with the latest technologies and best practices in the IT support field.

Requirements

• Strong troubleshooting background.
• Ability to work independently or as part of a team.
• Experience with various hardware and software technologies.
• Excellent communication skills.
• Customer-focused mindset.

Benefits

• Opportunity to work with a dynamic team.
• Continuous learning and development opportunities.
• Competitive salary and benefits package.