Support Hero for desk:box - Remote

Posted Yesterday

Customer Service

Full Time

Germany

Overview

As a First Level Support, you will be the first point of contact for our customers, helping farmers and businesses to optimally use desk:box and ensuring they feel well taken care of.

In Short

Provide customer support via phone and email.
Guide new users through virtual onboarding.
Resolve technical challenges or escalate to the development team.
Collect valuable customer feedback.
Create helpful guides and FAQ entries.
Assist with virtual training and onboarding sessions.

Requirements

Empathy and strong communication skills.
Basic technical understanding of cloud software.
Solution-oriented mindset.
Ability to work independently and prioritize tasks.
Industry knowledge of DATEV, GoBD is a plus.

Benefits

Realistic chance for permanent employment after parental leave cover.
Meaningful work that simplifies others' daily tasks.
Investment in personal development and training.
Supportive team environment.
Flexible working hours.
Fully remote work option.
Short decision-making paths where your ideas are valued.

Translated from German

stadt.werk

stadt.werk is the innovative company behind desk:box, a digital office solution designed specifically for farmers and small businesses. By eliminating paperwork chaos, desk:box streamlines office tasks such as digital document management, banking, and e-invoicing into a single, user-friendly software. The company is committed to growth through active listening to its users, ensuring that they develop practical solutions that genuinely meet customer needs. With a focus on empathy, communication, and technical understanding, stadt.werk fosters a supportive and flexible work environment, offering opportunities for personal development and a chance to make a meaningful impact in the daily lives of its clients.

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