Call Center Systems Administrator - Remote

Overview

The Call Center Systems Administrator at Sprinter Health plays a crucial role in enhancing patient-provider communication through technology.

In Short

• Remote position focused on patient-first communication systems.
• Responsible for platforms like Five9 and Zendesk.
• Ensures seamless and compassionate patient experiences.
• Combines technical expertise with patient engagement.
• Temporary role with potential for extension or conversion to a regular position.
• Includes health benefits for the duration of the contract.
• Key in managing scheduling, support, and follow-up care.
• Part of a mission to expand access to healthcare.
• Engages with both patients and providers effectively.
• Focus on delivering reliable communication systems at scale.

Requirements

• Strong technical skills in call center systems.
• Experience with patient engagement technology.
• Ability to work in a remote environment.
• Excellent communication skills.
• Problem-solving abilities in a healthcare setting.
• Familiarity with Five9 and Zendesk platforms.
• Passion for improving patient experiences.
• Capability to manage multiple tasks efficiently.
• Adaptability to changing healthcare needs.
• Team player with a focus on collaboration.

Benefits

• Health benefits during the contract period.
• Opportunity for role extension or conversion.
• Work from home flexibility.
• Be part of a mission-driven organization.
• Engage with innovative healthcare technology.
• Collaborative work environment.
• Professional development opportunities.
• Impactful work improving patient access to healthcare.
• Supportive team culture.
• Potential for future career growth.