Customer Experience Specialist - EU - Remote

Overview

Spreetail is looking for a Customer Experience Specialist to enhance its customer service across various marketplace channels, ensuring a world-class customer experience.

In Short

• Communicate directly with customers via phone and email.
• Resolve customer issues with appropriate solutions and follow up.
• Drive innovative solutions to protect revenue.
• Support customers, vendors, and partners effectively.
• Advocate for customer initiatives to impact various departments.

Requirements

• Strong critical thinking skills with attention to detail.
• Ability to accept feedback and accountability.
• Effective multitasking and prioritization skills.
• Accurate typing skills.
• Proven time management abilities.

Benefits

• Opportunity to work in a fast-growing ecommerce company.
• Engage with a variety of marketplace channels.
• Build relationships with customers and partners.