As a Customer Billing Support Specialist, you will assist authors in managing payments, resolving account issues, and ensuring a seamless financial experience.
In Short
Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
Contact authors with overdue payments and resolve outstanding balances.
Ensure smooth and timely author royalty payments.
Assist authors with updating their payment details and resolving failed transactions.
Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
Keep financial support and collections activities well-documented for transparency and efficiency.
Requirements
Experience in customer financial support, collections, or payment processing.
Excellent communication skills in English for handling customer inquiries professionally.
Strong problem-solving mindset with the ability to de-escalate payment issues.
Familiarity with CRM tools, Microsoft Teams, and G Suite.
Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.
Benefits
Remote Work – Work from anywhere in a flexible environment.
Career Growth – Opportunities for advancement in a forward-thinking team.
Supportive Team Culture – Work with a collaborative and customer-focused company.
Meaningful Impact – Help authors manage their finances stress-free.