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Customer Billing Support Specialist - Remote

Posted Yesterday
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Spines

Customer Service
Full Time
Argentina

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Overview

As a Customer Billing Support Specialist, you will assist authors in managing payments, resolving account issues, and ensuring a seamless financial experience.

In Short

  • Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
  • Contact authors with overdue payments and resolve outstanding balances.
  • Ensure smooth and timely author royalty payments.
  • Assist authors with updating their payment details and resolving failed transactions.
  • Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
  • Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements

  • Experience in customer financial support, collections, or payment processing.
  • Excellent communication skills in English for handling customer inquiries professionally.
  • Strong problem-solving mindset with the ability to de-escalate payment issues.
  • Familiarity with CRM tools, Microsoft Teams, and G Suite.
  • Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.

Benefits

  • Remote Work – Work from anywhere in a flexible environment.
  • Career Growth – Opportunities for advancement in a forward-thinking team.
  • Supportive Team Culture – Work with a collaborative and customer-focused company.
  • Meaningful Impact – Help authors manage their finances stress-free.

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