Customer Billing Support Specialist - Remote

Overview

As a Customer Billing Support Specialist, you will assist authors in managing payments, resolving account issues, and ensuring a seamless financial experience.

In Short

• Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
• Contact authors with overdue payments and resolve outstanding balances.
• Ensure smooth and timely author royalty payments.
• Assist authors with updating their payment details and resolving failed transactions.
• Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
• Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements

• Experience in customer financial support, collections, or payment processing.
• Excellent communication skills in English for handling customer inquiries professionally.
• Strong problem-solving mindset with the ability to de-escalate payment issues.
• Familiarity with CRM tools, Microsoft Teams, and G Suite.
• Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.

Benefits

• Remote Work – Work from anywhere in a flexible environment.
• Career Growth – Opportunities for advancement in a forward-thinking team.
• Supportive Team Culture – Work with a collaborative and customer-focused company.
• Meaningful Impact – Help authors manage their finances stress-free.