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Customer Engagement Specialist - Korea - Remote

Posted 8 weeks ago
Customer Service
Part Time
South Korea

Overview

Speak is seeking a motivated and empathetic Part-Time Customer Engagement Specialist to join our B2B team, focusing on helping learners activate their accounts and achieve their English goals through our AI-powered language learning platform.

In Short

  • Engage with end learners to encourage product activation and usage.
  • Monitor learner progress towards usage targets and provide support.
  • Collaborate with Customer Success Managers on engagement strategies.
  • Adapt and craft compelling messages and engagement materials.
  • Assist learners in navigating the Speak platform.

Requirements

  • Native/Fluent Korean speaker.
  • Proven experience in a customer-facing role.
  • Strong verbal and written communication skills in Korean.
  • Empathetic and persuasive communication abilities.
  • Tech-savvy with experience in CRM systems.
  • Organized and proactive in managing learner outreach.
  • Passion for learning and education.
  • Collaborative spirit to work with the CSM team.
  • Experience with design tools like Figma is a plus.

Benefits

  • Join a rapidly growing team with significant impact.
  • Work with a supportive and passionate team.
  • Global exposure with opportunities to interact with users worldwide.
  • Make a meaningful difference in learners' lives.
Speak logo

Speak

Speak is an innovative company dedicated to transforming language learning through an AI-powered platform that facilitates real conversational practice. With a mission to teach English, Spanish, and French to the next billion learners, Speak addresses the challenges of language acquisition by providing users with a conversational experience without the need for a human partner. Founded over five years ago, the company has rapidly grown to become a leading education app, particularly in South Korea, and has expanded its reach to over 40 countries. Backed by prominent investors and achieving a $1B valuation, Speak is committed to making language learning accessible and impactful, helping millions achieve fluency and improve their lives.

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