Client Service Representative - Work From Home - Remote

Overview

We’re seeking motivated professionals to join our expanding team and help serve members who rely on us for protection and guidance. In this role, you’ll connect with families virtually, explain their benefit options, and ensure they fully understand how their coverage supports them.

In Short

• Conduct virtual consultations with members via Zoom or phone to review and explain benefit programs.
• Build trust and maintain long-term relationships through clear communication and follow-up.
• Collaborate with team members to reach collective performance goals.
• Maintain accurate digital records and complete necessary documentation.
• Share feedback and contribute ideas to improve efficiency and client satisfaction.

Requirements

• Must be legally eligible to work in the United States.
• High school diploma or equivalent required (post-secondary education an asset).
• Background in customer service, communication, or team-based work preferred but not required.
• Strong comfort with technology (Zoom, digital tools, and online record systems).
• Excellent verbal and written communication skills, with a professional and approachable demeanor.

Benefits

• Comprehensive Benefits: Health, dental, prescription, life insurance, and travel coverage.
• Flexible Work Environment: Remote-first setup that allows you to create a schedule suited to your lifestyle.
• Recognition & Rewards: Performance-based bonuses and company-sponsored trips to destinations such as Cancun, the Bahamas, and Las Vegas.
• Professional Development: Ongoing training, mentorship, and clear pathways for advancement.
• Supportive Culture: A workplace where your contributions are recognized, your growth is encouraged, and your success is celebrated.