Accounting Support Team Coordinator - Remote

Overview

We are seeking a detail-oriented and proactive Accounting Support Team Coordinator. The ideal candidate will be responsible for reconciling bookings, processing refunds, and ensuring the accuracy of financial transactions.

In Short

• Monitor and reconcile daily, weekly, and monthly bookings.
• Investigate and resolve discrepancies between booking records and financial transactions.
• Work closely with Revenue Accounting and Cash and Credit Card Operations.
• Handle all aspects of the refund process.
• Ensure timely and accurate processing of customer refunds.
• Maintain detailed records of all refund transactions.
• Collaborate with the contact center to address customer queries.
• Contact travel partners or guests to collect past due balances.
• Provide exceptional customer service regarding booking and refund inquiries.

Requirements

• Minimum of 2-3 years of Seaware main experience, hospitality, or cruise industry.
• Strong analytical and problem-solving abilities.
• Proficiency in Seaware Main and MS Office, particularly Excel.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Flexible work environment.
• Opportunity for continuous learning and adaptability.
• Supportive team culture.
• Work-life balance.