Experience Transformation Manager - Remote

Overview

The Experience Transformation Manager will be responsible for delivering transformation initiatives across the business in support of achieving an enhanced user experience.

In Short

• Deliver transformation initiatives for enhanced user experience.
• Assess tools, processes, suppliers, and teams.
• Identify service improvement opportunities.
• Reduce resolution times and increase self-service adoption.
• Manage a global team of IT Service Management professionals.
• Drive a continual improvement culture.
• Own service improvement plans within IT Services.
• Deliver targeted campaigns to optimize processes and costs.
• Collaborate across wider business areas.
• Be a trusted voice of users for enhanced experience.

Requirements

• Experience in user experience and service improvement.
• Strong understanding of IT Service Management.
• Ability to manage and lead diverse teams.
• Proven track record in process optimization.
• Familiarity with AI solutions in business contexts.
• Excellent communication and collaboration skills.
• Ability to drive change and improvement initiatives.
• Experience in delivering targeted campaigns.
• Strong analytical and problem-solving skills.
• Ability to work in a global environment.

Benefits

• Opportunity to work with a global leader in cybersecurity.
• Engage in innovative transformation initiatives.
• Be part of a culture focused on continual improvement.
• Work with cutting-edge AI solutions.
• Collaborate with diverse teams across the organization.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible working environment.
• Contribute to enhancing user experiences for thousands of organizations.
• Join a mission-driven company focused on defeating cyberattacks.