Customer Support Representative - Remote

Overview

We are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

In Short

• Engage in communication with customers directly, be an expert on all product knowledge, and educate them on their desired product inquiry
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
• Communicate the features and benefits of specific products/services based on individualized needs
• Overturn objections as necessary throughout the sales process and answer questions as they arise
• Respond in a prompt, effective, and professional manner to all account inquiries
• Attend regular product training sessions with other Customer Support Representative team-mates and upper-level management

Requirements

• A High School Diploma or equivalent is required
• 1-2 years of experience in a customer service or sales role is highly recommended
• Excellent communication skills, both verbal and nonverbal
• A tenacity and desire for growth and knowledge
• A driven mindset with impeccable time management skills and a superior work ethic
• Positive and professional demeanor while working with other CSRs and customers

Benefits

• Opportunity to work with popular household brands
• Engaging work environment
• Training and development opportunities
• Potential for career growth