Customer Support Representative (Night Shift, 12-Month Contract) - Remote

Overview

SmartRecruiters is seeking a Customer Support Representative to join a fast-growing team dedicated to enhancing customer satisfaction and success in the hiring process.

In Short

• Join a high-growth software company focused on transforming hiring.
• Engage with customers to resolve issues and provide support.
• Work night shifts: Sunday to Thursday or Tuesday to Saturday.
• Collaborate with various teams to ensure customer success.
• Drive high levels of customer satisfaction.
• Lead projects in the support domain.
• Fixed-term 12-month contract position.
• Must have excellent communication skills.
• Experience in customer support, preferably in SAAS.
• Fluency in English required; French or German is a plus.

Requirements

• Bachelor's degree or 2 years of relevant experience.
• Professional communication skills with diverse customers.
• Strong computer skills and attention to detail.
• Motivated self-starter with a positive attitude.
• Passion for technology and customer service.
• Ability to handle objections and negotiate effectively.
• Fluent in English; French and/or German is advantageous.

Benefits

• Competitive salary and strong internal mobility opportunities.
• Remote-friendly culture that empowers team members.
• Collaborative and inclusive work environment.
• Recognition as a top company for various employee benefits.
• Opportunities for professional growth and development.