Customer Success & Operations Manager - Remote

Overview

The Customer Success & Operations Manager at Sitemark plays a vital role in ensuring customer satisfaction and operational excellence within the rapidly growing solar energy sector.

In Short

• Create a robust support system for customer assistance.
• Establish a self-sustaining customer success system.
• Build strong customer relationships to enhance loyalty.
• Deliver product training and education.
• Coordinate with stakeholders for service delivery.
• Oversee customer operations from booking to delivery.
• Manage data acquisition and expand networks.
• Project manage field operations effectively.
• Identify process gaps and streamline workflows.
• Create structured customer onboarding processes.

Requirements

• Bachelor's degree or higher in a relevant field.
• Minimum two years of experience in operational environments.
• Strong decision-making and problem-solving abilities.
• Exceptional planning and scheduling skills.
• Ability to work independently and collaboratively.
• Proactive mindset focused on process improvements.
• Business and tech savvy with industry trend knowledge.
• Analytical skills for data interpretation.
• Persuasive communication style with stakeholders.
• Familiarity with CRM applications.

Benefits

• Continuous learning opportunities.
• Impactful role in a globally-focused tech company.
• Competitive salary package and attractive benefits.
• Collaborative and positive work environment.
• Flexible home working policy.